Billie & Blake ("we", "us", "our") hosts creative experiences and retreats. Billie & Blake is operated by Elizabeth Blake, trading as Billie & Blake (a sole trader), based at 34 Hythe Road, Sittingbourne, Kent, ME10 2LS. We are the data controller for the personal information described in this policy.
We collect information you give us directly, and a small amount of information collected automatically when you use our website.
This may include your name, email address, dietary requirements, accessibility requirements, and any other information you choose to share to help us host your day well.
This includes your name, email address, the topic you select, and the content of your message.
Card and payment details are collected and processed directly by our payment provider, Stripe. We do not directly store your full card details. See Third-party service providers below.
We use personal information to administer bookings, communicate with you about an event you've booked, respond to enquiries, and (only where you've agreed) send marketing communications.
We rely on: performance of a contract (to administer your booking); legitimate interests (to run our business and respond to enquiries); and consent (for marketing communications, and any optional information such as photography preferences).
We use your information to confirm your place, plan for dietary and accessibility requirements, and communicate practical details ahead of your day.
We'll send you booking confirmations and essential information about an experience you've booked. These are not marketing and are necessary to deliver the experience.
We will only send you marketing communications, such as news about future experiences, if you've opted in to receive them. You can withdraw this consent at any time.
We work with a small number of trusted service providers who process personal information on our behalf, only for the purposes described in this policy.
Payments for our experiences are processed securely by Stripe. When you pay, your card details are sent directly to Stripe and are not stored on our own systems. Stripe's use of your information is governed by their own privacy policy.
We keep personal information for as long as necessary for the purposes described in this policy. Booking and enquiry records are generally kept for up to six years in order to meet our legal, accounting and tax obligations, after which they are securely deleted. Where you've opted in to marketing, we keep your details until you withdraw your consent.
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss or misuse, and we limit access to those who need it to run our experiences.
Some of our service providers, including Stripe, may process information outside the UK. Where this happens, we expect appropriate safeguards to be in place, such as those required under UK data protection law.
Under UK data protection law, you have rights including the right to access, correct or request deletion of your personal information, and to object to or restrict certain processing.
You can ask us to send you a copy of the personal information we hold about you, to correct anything that's inaccurate, or to delete it, subject to certain legal exceptions.
Where we rely on your consent, such as for marketing communications, you can withdraw it at any time.
If you have concerns about how we handle your personal information, you can contact us first, or complain directly to the UK Information Commissioner's Office (ico.org.uk).
We may update this policy from time to time. Any changes will be posted on this page, with an updated "last updated" date.
If you have any questions about this policy or how we handle your personal information, please contact us at billieandblake.experiences@gmail.com, or via our contact page.